RETRUNS & REFUND POLICY

Effective Date: [2026/01/01]

This Refund Policy applies to purchases made from SJOOLS INDUSTRIES, INC (“Company,” “we,” “us,” or “our”) through our website.

1. No Online Returns or Refunds

We do not accept online-initiated returns or refunds.

All return or refund requests must be submitted by contacting our customer service team first.
Unauthorized returns will not be accepted.

2. Eligibility for Returns or Refunds

Returns or refunds may be considered only after review and approval by SJOOLS INDUSTRIES, INC, and only under the following circumstances:

  • The item is defective
  • The item is damaged during shipping
  • The item received is incorrect

To be eligible, customers must provide relevant supporting evidence, such as:

  • Clear photos or videos of the issue
  • Order number
  • Proof of purchase

We reserve the right to approve or deny any return or refund request based on the information provided.

3. Return & Refund Request Process

To request a return or refund, please contact us at:

Email: service@sjools.com

Please include:

  • Your order number
  • A detailed description of the issue
  • Supporting photos or videos (if applicable)

Our customer service team will review your request and respond with further instructions if approved.

4. Return Shipping

  • Return shipping instructions will be provided only after approval
  • Customers may be responsible for return shipping costs unless the item is confirmed to be defective or incorrect
  • Shipping fees are non-refundable

5. Refunds

If your return or refund request is approved:

  • Refunds will be issued to the original payment method (credit card or PayPal)
  • Processing time depends on your payment provider and may vary

6. Exchanges

We do not offer exchanges unless the item is confirmed to be defective or damaged.
Approved exchange requests must be initiated through customer service.

7. Non-Returnable Items

The following items are not eligible for return or refund:

  • Gift cards
  • Clearance or final sale items
  • Items damaged due to misuse, modification, or normal wear and tear
  • Unauthorized returns sent without prior approval

8. Policy Changes

We reserve the right to modify this Return & Refund Policy at any time.
Any changes will be effective immediately upon posting on our website.

9. Contact Information

For all return or refund inquiries, please contact:

SJOOLS INDUSTRIES, INC
Email: service@sjools.com